Frequently Asked Questions.
Our Store
At Bird Barn, birds are at the heart of what we do. Out the back you’ll find our massive bird enclosures, home to everything from little finches and canaries to larger parrots, cockatoos, and macaws. We also stock an incredible range of bird seed mixes (many made right here by our staff), treats, toys, cages, and accessories to keep your feathered friends happy and healthy.
But it’s not just about birds – we have a broad range of pets including puppies, kittens, tropical and coldwater fish, reptiles, rabbits, guinea pigs, and more. Whether you’re looking for a new family member or simply supplies for the pets you already love, you’ll find it here.
We carry a full range of premium cat and dog foods including Royal Canin, Black Hawk, GO!, Orijen, Acana, Eukanuba, and Ziwi Peak. You’ll also find toys, treats, cleaning products, tanks, cages, and accessories – everything you need all in one place.
As a New Zealand family-owned business since 1982, we pride ourselves on not just our great range but also the friendly advice and experience our team provides. When you visit Bird Barn, you’re not just shopping – you’re supporting local, and joining a community of animal lovers.
Do you offer advice on pet care?
Absolutely. At Bird Barn, we believe bringing a pet into your life should be exciting, not overwhelming. That’s why our dedicated staff are here to share their knowledge and experience with you. Whether you’re caring for birds, reptiles, cats, dogs, puppies, kittens, fish, or small animals, we can guide you on everything from the right food and housing to enrichment, cleaning, and general wellbeing. With decades of hands-on experience, we’re always happy to answer questions and help you feel confident in giving your pets the very best care.
Do you source products responsibly?
Yes – we work with trusted, responsible wholesalers who share our commitment to quality and animal wellbeing. Every product we bring into Bird Barn is carefully chosen to ensure it’s safe, reliable, and the best option for your pets. From premium foods and treats to toys, cages, and accessories, we only stock brands and suppliers we know we can stand behind.
Do you have a loyalty program?
Yes – we have two great ways to save when you shop with us:
Bird Barn Loyalty Programme
- Earn points every time you shop (excludes livestock, specials, and premium foods).
- Points convert into Grab Dollars, giving you about 5% back on what you spend.
- Your Grab Dollars are valid for 6 months.
- Terms and conditions apply.
Premium Food Loyalty
- When you shop in-store, you automatically receive 10% off any of our premium cat and dog foods.
- Includes trusted brands like Royal Canin, Black Hawk, GO!, Orijen, Acana, Eukanuba, and Ziwi Peak.
- This program is separate from the standard loyalty programme so you get the best deal on premium food every time.
Where are we located?
Bird Barn is proudly based at 158 Lincoln Road, Henderson, Auckland, New Zealand. We’ve been part of the local community since 1982, and our store is easy to find with plenty of parking available right outside.
When you step through our doors, you’ll discover more than just a pet store – you’ll find a welcoming space full of life, from our huge bird enclosures out the back to our puppies, kittens, reptiles, fish, and small animals waiting to meet you. Alongside our pets, you’ll also see shelves stocked with premium foods, toys, treats, and everything you need to care for your animals at home.
Whether you’re popping in for supplies, looking for advice, or just want to say hello and take a look around, we’d love for you to visit. Supporting Bird Barn means supporting a New Zealand family-owned business with over 40 years of experience helping people and pets thrive together.
Can I bring my pet into the store?
Absolutely! We love meeting your pets just as much as you do. Whether it’s a dog popping in for a new toy, a bird coming along for a nail trim, or even a curious reptile tagging along in a safe carrier, your animals are always welcome at Bird Barn.
Our store has been part of the Auckland community since 1982, and over the years we’ve become a hub for pet lovers. With our huge bird enclosures, wide range of animals, and shelves full of premium food, toys, and accessories, there’s always something exciting to see. But what really makes Bird Barn special is the people – our friendly, knowledgeable team who are always ready with advice, support, and a smile.
When you bring your pets in, you’re not just shopping – you’re joining a community of animal lovers who care about giving every pet the best possible life.
Shipping
Do you offer nationwide delivery?
Yes – we do! Bird Barn offers nationwide delivery on a wide range of products. Courier prices for non-livestock items are available on our website at checkout.
For live animals, we use trusted pet transport services to ensure safe and comfortable travel. Transport costs for animals are arranged at the time of purchase.
No matter where you are in New Zealand, we’ll do our best to get your products – and pets – to you safely and efficiently.
How long will it take to get to me?
Delivery times vary depending on what you’ve ordered and where you live. Most courier orders for products are sent out quickly and usually arrive within 2–5 working days. Rural addresses may take a little longer.
For live animals, we arrange transport on set schedules with trusted pet couriers to make sure your pet arrives safe and stress-free. Delivery times will be confirmed with you at the time of purchase.
Our team will always do our best to get your order to you as quickly and safely as possible.
Returns
At Bird Barn, we want you to be happy with every purchase. If something isn’t quite right, we’ll do our best to help.
Change of Mind
- We accept returns on most non-perishable products within 14 days of purchase, provided the item is unused, in original packaging, and with proof of purchase.
- Please note: We cannot accept returns on animals, perishable foods, or clearance/sale items.
Faulty or Damaged Items
- If your product is faulty, damaged, or not working as expected, please bring it back to us with proof of purchase.
- We will happily repair, replace, or refund in line with your rights under the New Zealand Consumer Guarantees Act.
Livestock & Animals
- For the wellbeing of our animals, we are unable to accept returns once they have left the store. However, our team is always here to provide advice and support if you have any concerns about your new pet.
Premium Cat & Dog Food Guarantee
- All of our premium cat and dog foods come with a 100% money-back guarantee.
- If your pet does not like the food or doesn’t do well on it, simply bring it back with proof of purchase.
- We’ll first help you swap it for another option better suited to your pet’s needs. If that still doesn’t work, we’ll give you a full refund.
How to Return
- Bring the item and your receipt into store at 158 Lincoln Road, Henderson, Auckland.
- If you’re unsure, just give us a call on 09 838 8746 and our team will guide you through the process.